Other CV

Computing and IT Work Experience

5 years

Expected Salary

₦100,000 – 125,000

Job Type

Full-time

Employment Status

Employed

Gender

Male

Marital Status

Single

Age

29

diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.

Research and identify solutions to software and hardware issues

Diagnose and troubleshoot technical issues, including account setup and network configuration

Ask customers targeted questions to quickly understand the root of the problem

Track computer system issues through to resolution, within agreed time limits

Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

Languages

English, Yoruba

Certifications

Mellanox Ethernet certification

Cisco Security Cyba Ops

Energy university ( Data centre Implementation)

Information Technology Infrastructure(ITIL)

Principal Network Security